EDITOR:
It is a rare occasion when you go to an unfamiliar community and an unfamiliar business and are treated honestly and fairly. At least this is what I thought as I traveled to your community on July 8.
I had been having trouble with the air conditioner in my Kia Sedona for about a week. After a week of me being frustrated, my wife contacted Douglas Radiator and Auto Air at 1467 Southgate Drive, Gardnerville. She asked if they would look at the air conditioner and diagnose what was wrong. They told her to bring it in.
I was skeptical, as I stated above, and had my wife call Douglas Radiator and Auto Air a second time while en route. I wanted to make sure they would be able to diagnose the problem we were having with our air conditioner.
When we arrived at Douglas Radiator and Auto Air, we were treated respectfully. I was asked to describe the problem and Tim, the person helping us, explained what he thought was causing the problem. He then asked if I wanted him to check it out. I said I did and in about three minutes he had the problem diagnosed. He asked if I wanted him to fix the problem and I said I did. Within 20 minutes he had fixed the problem and had our van ready to go. When I asked him how much I owned him, Tim said I didn't owe anything. He just asked that I remember his business the next time I needed some work done.
Tim could have, and should have, charged me for fixing a problem caused by someone else, but he didn't.
If Douglas Radiator and Auto Air and the men who work there are representative of the businesses in the Gardnerville-Minden community then I plan to do more business in your community.
Thanks again Tim.
Darrell Holloway
Yerington
