Update: Power outage down to one last South Douglas customer

An NV Energy truck on Genoa Lane on Monday morning. Power company workers are attempting to restore power to thousands of Douglas homes and businesses.

An NV Energy truck on Genoa Lane on Monday morning. Power company workers are attempting to restore power to thousands of Douglas homes and businesses.
Photo by Kurt Hildebrand.

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After almost a week tracking down and fixing hundreds of individual outages affecting a peak of 6,000 homes and businesses in Douglas County, NV Energy reported one lone outage on Friday morning.

That sole south county customer's power went out 8:45 p.m. Wednesday and is estimated to be restored 6 p.m. Friday.

That's down from the 62 customers who were still without power on Thursday morning. 


Sixty-three Douglas County homes and businesses without power as of Thursday morning after NV Energy reported continued progress.

There are still 13 outages across the county, according to nvenergy.com.

Estimated restoration for nearly two dozen Indian Hills and Jacks Valley residents is 8 a.m. while the rest are expected to regain power around 6 p.m. Thursday, depending on what happens with the latest storm.


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Power was restored for a Gardnerville Ranchos neighborhood on Wednesday, where one resident had been without power since 5 a.m. New Year’s Day.

On Wednesday morning, occupants of 43 homes near Wheeler and Wagon in Douglas County’s largest community learned their power wasn’t estimated to be restored until 6:15 p.m. Wednesday.

NVEnergy.com was reporting 28 different outages affecting 152 homes and businesses across the county.

Douglas County announced it closed two of the three warming shelters this morning but said it will reopen them if it becomes necessary.

Shelters at the Douglas County Community & Senior Center and East Fork Station 4 in Topaz Ranch Estates were placed on standby.

“Douglas County would like to remind the public that we are actively monitoring the current winter storms and weather patterns, and will respond based on community needs,” officials said on Wednesday morning.

The warming shelter at Harvey’s Lake Tahoe will remain open as a winter storm arrives at Lake Tahoe.

Power outages in Nevada affected Liberty Utilities customers at Lake Tahoe.

“We had a pretty rough New Years ourselves,” Liberty Spokesman Kurt Althof said. “We were affected by the NV outage which took out about half our service area in the great South Tahoe region then a few thousand customers after that as well.”


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As of 11:30 a.m. Tuesday, there were still 597 NV Energy customers without power after a powerful New Year's Eve storm.

The company still has 74 separate outages to clear, even as reports come in of potential lines down around the county. 

Minden was still a trouble spot, with 255 homes and businesses without power in 29 outages.

Gardnervile was down to 127 customers without power while Jacks Valley and Indian Hills were at 114. Lake Tahoe, where a call for a tree taking down a power line came in at 11:30 a.m. Tuesday had around 80 customers without power, according to nvenergy.com

Nearly half of the Gardnerville locations without power are located in the South County where a third emergency warming shelter is opened on Monday at East Fork Fire Station 4 in Topaz Ranch Estates.

“The warming area will remain open until further notice and will provide water, coffee, and charging capabilities,” Douglas officials said on Monday. “Another round of storms is predicted to hit the region later in the week. Some residents remain without power and freezing temperatures are expected.”

As of 11 a.m., there were still 4,564 Douglas County homes and businesses without power, according to NVenergy.com.

Of those more than 900 are located in the south county.

To contact the warming area, call 775-783-6497.

The fire station joins the Douglas County Community & Senior Center and Harvey’s as warming shelters across the county.

“For citizens planning to stay in the warming area, a Douglas County identification is required for entry,” officials said. “Additionally, plan to bring clothing, medication, toiletries, baby food, formula, diapers, etc.”

The Douglas County Animal Shelter is experiencing power and water issues and is unable to take any additional animals for sheltering.

“We are working on another solution as we head into the evening hours and will continue to provide updates as we know your pets are important,” county officials said.

Only a handful of people took advantage of the warming shelter at the Community Center on Monday night, but that might change with continuing power outages.


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With more than 5,000 Douglas County NV Energy customers without power at 9 p.m. New Year's Day, a second warming shelter has been opened at the Harvey’s Convention Center Pre-Function in Stateline to assist those without power.

The casino will provide coffee, hot and cold water, along with power strips and tables 8 a.m. to noon Monday. Signage to help locate the area will be throughout the casino.

Of the customers without power, nearly 1,700 live at Lake Tahoe, according to NVEnergy.com

Douglas County activated an emergency warming shelter and the Community & Senior Center, 1329 Waterloo Lane in Gardnerville.

Resources are stretched thin in Western Nevada, with 3,000 homes and businesses reported without power in Carson City, as well.

“Several residents remain without power and freezing temperatures are expected,” county Spokeswoman Melissa Elges said on Sunday. “For anyone planning to stay in the shelter, a Douglas County identification is required for entry. Additionally, plan to bring clothing, medication, toiletries, baby food, formula, diapers, etc. Pets will be redirected to the animal shelter upon arrival and Animal Control will arrange for pick up.”

For most power company customers, restoration estimates range from Tuesday afternoon at the earliest to Wednesday evening.

“Residents who have heat are asked to shelter in place,” officials said. “Check in on family, friends and neighbors, especially if they are elderly or if you think their power might be out. Those without power should consider staying with friends or family if the warming center is not an option.”

For more information on how Douglas County is responding to current impacts related to the storm visit Snow Response.

To contact the community center, call (775) 782-5500.

For more about outages, visit nvenergy.com